Highly Professional Domestic Services Provider specialising in the elderly sector
Ref.GC048 Location SurreyAsking Price £ 50,000Confidential offered for sale | |
Asking price includes:
Turnover of £65,900
Gross profits of £33,100
Client base of 45 – providing cleaning, shopping and washing services
Excellent links with Local Authorities and Social Services departments
Efficient, reliable, knowledgeable and motivated staff
Reputation for honesty, reliability and responsibility
Excellent Client relationships
Complete turnkey operation
On-going growth pattern
Expansion opportunities
Training and handover
Re-locatable business
Goodwill | | Finance available to buy this business subject to status. All regulated business is passed to independent financial advisors who are regulated by the FSA | Business profile: | Established in 2002 and located in one of the most prosperous areas of Surrey, this is a small friendly company offering a wide range of domestic services including cleaning, shopping and washing to the elderly in the local community.
Charging by the hour this business will do whatever is required by a Client including shopping and washing but primarily involves cleaning. This business prides itself on a quality and comprehensive service, often going well beyond the norm. Bearing in mind its customer base, its cleaning activities can include ironing, washing and drying dishes, making beds, emptying bins, cleaning internal windows, washing floors, vacuuming, polishing and dusting, loading and emptying washing machines and dishwashers and cleaning bathrooms and kitchens.
This business has a well motivated, reliable and trustworthy team, all hand picked, reference checked, fully trained and insured. With a clear understanding of the importance of customer service this business has developed a highly professional and very personal approach and in so doing built a much sought after operation. Such is the dedication and care provided that this business will contact Wardens on behalf of customers who are ill and have organised ‘Meals on Wheels’ and liaised with local Social Services departments when required. Consequently this business has excellent contacts with a number of local Councils. Conscious of the excellent service provided by the business, these have become an excellent source of referrals.
The cornerstone to the success of this business is its very personal approach and ensuring that not only is every customer visited as required but by the same face week in, week out. Building this rapport, and going the extra step, has ensured high levels of customer satisfaction and customer loyalty - this business is still working with some of the very first Clients the business secured over five years ago – but has also helped grow the business through strong word of mouth recommendation.
In all this business has approximately 45 Clients on the books in a reasonably concentrated area across the central belt of Surrey. Working to capacity currently, with all available slots fully booked, this business has an on-going waiting list. A very well organized and professional business, with an excellent, highly professional, very knowledgeable team, turnover for the financial year ending March 2006 was slightly in excess of £65,000 generating gross profits of £33,100. As such it represents an excellent acquisition opportunity for an operation looking to establish itself in the Surrey area or alternatively a company with an existing set up looking to extend its activities within the domestic services sector. | Key strengths:
This business has an excellent core team in place providing a very high standard of service. Carefully selected and well trained, all staff are extremely reliable and operate to the highest professional standards and with maximum efficiency. Staff are very experienced, honest, conscientious and extremely trustworthy, often going above and beyond the normal requirements. Not seeing Clients just as a customer, staff adopt a very personal approach appreciating that for many of their Clients they may be their only form of contact. As a result this business enjoys high levels of customer satisfaction and customer loyalty. Occasionally interacting with Social Services on behalf of their Clients this business has a high profile within Local Authorities within the area and benefits from a constant steam of referrals through these channels.
With little or no competition specialising in the elderly sector within the very affluent area of Surrey in which this business operates, the services provided by this business are in constant demand.
This is a very well organised business with excellent processes and systems in place. Based on very sound management principles, this business constantly reviews and updates its service commitments and its methods of business, ensuring that valued Clients receive the very best possible levels of service.
Key opportunities:
There is an outstanding opportunity to build on the existing service and customer base of this company. With a strong demand for its services, combined with a capacity to increase turnover, a new owner contributing fresh ideas and investment in resources will have every advantage of building on an excellent platform.
With just four cleaners on its books operating in full and part time capacities, primarily working hours to suit, this business is constantly operating at capacity, and indeed already has a waiting list. With so many potential Clients just within the area in which it currently operates, with the ability to call upon additional personnel this business could easily extend its penetration within the elderly sector, promote more its shopping service and even manage to incorporate ‘one-off’ cleans which it is frequently called upon to do, but cannot currently fit into the rotas. | | Premises:
Currently operating from a home office environment the business is easily re-locatable and greatest value from its acquisition would probably arise from absorbing it within an already established domestic services operation. | Advertising and Marketing:
Operating at capacity, this business has no need of advertising or marketing. The business has built up a superb reputation by word of mouth recommendation and enjoys a high level of repeat business, which is maintained by strong client rapport, valuing its Clients and striving for the best in Client service and Client retention.
Many of its Clients live in apartment blocks of people at similar stages in life who are keen to share their enjoyable experiences. Benefiting from these grapevines and the high profile this business enjoys within the local Social Services departments ensures a constant stream of referrals, testimony to the high regard with which this business is held within the area in which it operates. | | | Financial profile: | The business is offered for sale as a going concern. All financial discussions will take place directly between the vendor and all interested parties under the auspices of Turner Butler.
The turnover and profits have increased significantly over the last two years of operation as the business has stabilised and become more established – and as the Owners have realised that they couldn’t continue to run the business below the VAT threshold. The turnover for the financial year ending March 2006 was £65,900 with gross profits of £33,100. | Employees:
The joint Owners of the business – one operating in a part and occasionally full time capacity as Finance and General Manager, the other focussed on the Operational side of the business are responsible for its day-to-day operation, supported by an excellent team of knowledgeable and highly trained, friendly, reliable, staff. | Support and training:
The current Owner will provide all necessary training and all relevant contacts to ensure a smooth transfer of the business. | Reason for sale:
Having established a very firm base for the business, the Owners wish to pass the business on to new Owners with the time and dedication to build upon the excellent foundations already laid and to fully realise its potential. | | Turner Butler Disclosure Statement: This statement applies to information relating to any company or other undertaking or business advertised for sale by Turner Butler (a 'Business') The information supplied by Turner Butler on its website or in any other promotional material ('the Information') is not and is not intended to constitute an offer for sale of the Business or any assets of the Business or of the shares of any company which owns the Business. For the avoidance of doubt there is no intention to create a legal relationship which will only come into existence when a written contract for sale and purchase of the shares in or the Business has been entered into The Information provided is not intended to address your particular requirements. Further the Information does not constitute any form of advice recommendation representation endorsement or arrangement by Turner Butler and is not intended to be relied upon in making (or refraining from making) any specific decisions. Any agreements transactions or other arrangements made between you and any client of Turner Butler are at your sole risk and responsibility. The prospective sellers of the Business have provided the Information to Turner Butler. The Information has not been verified by Turner Butler. You must carry out your own due diligence and satisfy yourself as to the accuracy of all matters. In the case of the sale of shares in a Business the Information has been prepared on the basis that the shares will consist of or include more than 50% of the voting shares and that both the seller and the buyer is either a body corporate, a partnership, a single individual or a group of connected individuals so as to fall outside the scope of regulated activities as defined by the Financial Services and Markets Act 2000. If you are considering a transaction which falls within the scope of such regulated activities you cannot do so through Turner Butler. Appropriate professional, legal and accountancy advice should be obtained before making or refraining to make any decision. Turner Butler does not accept any responsibility or liability for loss or damage of any nature that may occur by reliance on the Information. Neither Turner Butler nor any of our employees or agents makes any representation as to the completeness or accuracy of the Information nor do we accept any liability for any losses, costs, liabilities or expenses which may arise directly or indirectly from your use of, or reliance on the Information. This document is governed by and shall be construed in accordance with English Law and any dispute arising in connection with it shall be subject to the non-exclusive jurisdiction of the English courts |
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